Terms of Service
Important terms for purchasing and maintaining a Loomridge-managed website.
Website purchase
The website build price shown at checkout is a one-time charge for the agreed website build. Website build payments are non-refundable after purchase, except where a refund is required by applicable law or Loomridge agrees otherwise in writing.
Required Website Management
Loomridge websites are offered as a managed service. An active Loomridge Website Management plan is required for a Loomridge-managed website. Loomridge does not offer a self-managed hosting option for these websites. The management fee pays Loomridge for ongoing website management, maintenance, technical configuration, service coordination, monitoring and support; it is separate from charges imposed by third-party service providers.
Third-party services and costs
A website may require third-party services such as hosting, databases, email delivery, payment processing or domain registration. Required services depend on the website. Provider pricing, usage charges, transaction fees, taxes and other provider costs can change and are separate from Loomridge's management fee unless Loomridge expressly states otherwise in writing.
Payment and suspension
Clients are responsible for keeping required Loomridge management and third-party services active and paid. If a required payment becomes past due, fails, is reversed or a required service becomes inactive, Loomridge may pause work, suspend service, disable affected features or take the website offline until the account is brought current and required services are restored. Suspension does not erase amounts already due.
Client responsibilities
Clients must provide accurate information, complete required account or payment setup, and cooperate with reasonable requests needed to build, operate and maintain the website. Clients are responsible for the legality and accuracy of the business content, products and services they ask Loomridge to publish.
Service protection
Loomridge may refuse, pause or terminate service when reasonably necessary for nonpayment, unlawful or abusive use, security concerns, material violation of these terms, or circumstances that make continued operation unsafe or impractical. Any rights that cannot legally be limited or waived remain unaffected.
Website Service Billing Options
For an eligible project, Loomridge may approve either Direct Billing or Loomridge Managed Billing before Website Activation is opened. The client sees only the billing option approved for that project.
Direct Billing. The client pays Loomridge's required Website Management fee, and required third-party providers may bill the client's payment method directly for their actual services, usage, upgrades, and overages.
Loomridge Managed Billing. The client pays Loomridge a higher recurring monthly amount that includes Website Management and normal required website service costs. Unusually high usage, paid upgrades, premium add-ons, or major overages are not unlimited and may be billed separately after notice. Project-specific pricing or written agreements may provide additional details.
Changes and project-specific agreements
A proposal, order, statement of work or other written agreement for a specific project may add to or modify these terms. If there is a conflict, the project-specific written agreement controls for that project. Loomridge may update these terms for future purchases and ongoing services, subject to applicable law and any existing written agreement.
WEBSITE DELIVERABLES AND RESULTS
What Loomridge promises to provide
Loomridge will provide the website and services described in the package, proposal, or written project agreement purchased by the client. Website design includes subjective preferences, and Loomridge does not guarantee that every design choice will exactly match a client's personal expectations. Reasonable revisions are handled according to the revision terms included with the project.
Loomridge does not guarantee specific search-engine rankings, SEO results, website traffic, leads, sales, revenue, conversion rates, or other business results. These results can depend on search engines, third-party platforms, competition, customer behavior, and other factors outside Loomridge's control.
A client's dissatisfaction with subjective design preferences or failure to achieve a particular SEO, traffic, sales, ranking, or other business result does not by itself mean Loomridge failed to provide the purchased service or entitle the client to a refund.
If Loomridge materially fails to provide a service specifically included in the client's purchased package or written agreement, Loomridge will have a reasonable opportunity to correct the issue or complete the agreed service, subject to applicable law.